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Conditions of use

Please read these conditions of use carefully, they contain important information about your rights and obligations. You may wish to print out these terms for future reference.

The web site, its contents, terms and conditions and contracts shall be governed by and construed in accordance with English Law. Those who access the site from other locations are responsible for compliance with their local laws and taxes as applicable.

These Terms and Conditions do not affect your statutory rights.

Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website.

Order Acceptance:

A contract for the sale of product(s) you order from us is only created once we have dispatched your order. Where you order multiple products and not all are in stock, we may send you the products which are available, and will send the remainder of your order as soon as stock comes in. We will not be legally bound by any factual or typographical errors on the website or other promotional materials.

You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

You agree that e-mail can be used as a long-distance means of communication.

Goods are subject to availability. If we do not supply the goods for any reason we will not charge you for these goods and we will refund any money already paid for the goods. However, we will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods.

Many of the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products and keep specifications 100% up to date. All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. However, if you purchase any goods that are unsuitable, you have the right to return these for refund of order (including the price of goods, but excluding any postage charge) within 7 working days.

Pre Orders & Advance Ordering

A number of our products are available to pre order; this simply means the manufacturer has yet to finish producing the item. We offer you the opportunity to place an order for these items in readiness for their arrival. This is very useful if the item is likely to be limited edition or very popular as it means you should be first in the queue to receive it. Whilst we cannot guarantee items on pre order it does give you a much higher likelihood of securing the product. If in the event that the item becomes unavailable you will be notified and refunded in full.

Due to the nature of pre-orders we are however forced to issue some additional terms and conditions which relate to those items pre-ordered:

  • All pre-order items are subject to manufacturers delay, availability, and allocation. These matters are completely in the hands of the manufacturers and Bobbleheadsuk.co.uk is unable to accept any liability for any inconvenience caused by changes to lines, availability dates or initial shortage of supplies. In the case of orders for single items we reserve the right to alter pre-order prices and or terms of purchase provided written notice is given to all customers and a reply accepting amended terms is accepted. Should items be removed, or short-packed in an assortment pre-order prices may be subject to change.
  • If an item is cancelled by the manufacturer, we will contact all customers who have pre-ordered as soon as possible. This is a rare occurrence, but again is completely at the discretion of the manufacturer of the product line.
  • In the case of rare or limited availability items orders will be processed in the order in which they were received. If we are unable to fulfil any customer orders we will contact the customers concerned by email as soon as possible, providing the option to cancel the order or to keep it on pre-order if we are expecting additional stocks.
  • Payment for pre-orders must be received prior to goods being dispatched (this can be in the usual way at time of ordering prior to the in-stock date of the item).
  • Please be aware we will attempt to indicate the likely 'in-stock' date of each pre-order item on the relevant product pages, as advised by our suppliers however these dates are subject to change.
  • The ordering of items marked as a 'pre-order' is considered an acceptance of these terms and conditions, which are linked from all 'pre-order' product pages.
  • These terms and conditions do not affect your statutory rights.

Payment:

The price of goods shall be the price listed clearly on the website.

We use Pay Pal to collect your payment and for your peace of mind these are secure payment transfer accounts used by many online retail companies. We accept payment by all the major credit and debit cards, including MasterCard, Visa, Switch and Delta. Bobble Heads UK do not have access to your credit card details; this information is collected by Paypal secure encrypted servers.

Remember Bobble Heads UK will never ask for your credit card details in any correspondence with you. If you do receive an email asking for such information you should forward the mail to us for investigation.

Want to know more about Pay Pal? Visit: https://www.paypal.com/uk/

Overseas customers will be liable for any import duties and taxes incurred.

Please note we cannot send your order until we have received payment.

Right to cancel:

Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. You may cancel your order at any time before despatch and within 7 days of receiving your goods and will receive a full refund providing you return the goods in a saleable, unused condition. To cancel your order, please refer to our Help page.Further information on our returns procedures can be found on our shipping and returns page

*Please note the Distance Selling Regulations do not cover the personalised products we sell such as custom bobble heads.

Force Majeure:

We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party's work force), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials Provided that if the event in question continues for a continuous period in excess of 14 days, you shall be entitled to give us notice in writing to terminate the order.

Choking Warning:

All items available from Bobble Heads UK are a potential choking hazard and are not suitable for children under 5 years old. It is the responsibility of the purchaser to enforce this restriction as Bobble Heads UK accepts no responsibility for the inappropriate misuse of its toys. We adhere to the EU Toy Safety Directive 2009/48/EC by listing all suggested information regarding suitability of ages and recommended supervision information.

Modifications to our website:

We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated any new features including new content and/or the sale of new Products/Services shall be subject to these terms and conditions.

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

All images on this site are for illustration purposes only and may not be the exact products on sale. We attempt to keep an accurate representation of all products on our site at all times, however products are frequently subject to redesign of packaging or the products themselves. We can take no liability for erroneous images, however you have the right to return goods within the legal cooling off period of 7 working days should they not be suitable.

Still have questions?

Please Contact Us